Technical Writer


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Posted 7 months, 3 weeks ago
Location: Toronto or Remote (Canada)
Employment Type: Full Time
Uberflip is a marketing technology company with 140+ employees founded in Toronto, Canada in 2012. Our content experience platform empowers marketing and sales to create engaging, relevant content destinations quickly for every campaign, audience, and stage of the customer journey. Marketing teams use our platform to scale how they incorporate content into every touchpoint and remove friction from the customer journey by surfacing the right content at the right time.

We're on the search for aTechnical Writer!

Reporting into theVP, Product, you will create and maintain external and internal product and technical documentation. This critical role needs to work closely with our product and support teams to identify changes to our product and how they impact our customer support.

Communicating the associated details about that change to our internal support team through documentation and owning the external customer experience and Knowledge Base is the primary focus.

The successful candidate will be an extremely strong communicator, writer, self-starter and team player, with an aptitude to develop their Uberflip platform skills and the relevant technologies that support and integrate with our platform..

What you will be doing:

  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements     
  • Produce high-quality API documentation, developer docs and knowledge base content that meets applicable standards and is appropriate for its intended audience      
  • Collaborate closely with UX to write UI copy into the application
  • Edit, standardize, or make changes to material prepared by other writers or established personnel in relation to the knowledge base      
  • Closely track document changes and regularly communicate status to the teamKnowledge of current technical writing methods, trends, and technologies (e.g. single sourcing)    
  •  Work in an agile development environment and have the ability to gather information for a writing assignment from a variety of sources, including development, QA, UX, Marketing, Product Management, Success, Services and Support.

We want to talk to you if:

  • 1-2+ years working experience in technical writing of software documentation
  • Ability to deliver high quality documentation paying attention to detail     
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures      
  • Highly motivated, with the drive to improve existing deliverables, initiate new actions in line with business objectives, and deliver results, often under tight deadlines      

Bonus points if:

  • You have the ability to work independently and collaborate effectively as part of a team
  • Able to use strong judgment and decision-making skills in ambiguous situations and recommend appropriate actions       
  • Ability to multi-task and juggle competing priorities in a high-pressure environment      
  • You have a university degree or college diploma in English, Communications, Technical Writing or a related fieldKnowledge of KCS (Knowledge Centered Support) practices    

What you will love about us:

  • Great Company Culture Inclusive and Collaborative work environment
  • Competitive Health Benefits for you and your family starting day one
  • Wellness Programs including company paid counselling
  • Flexible Working Hours OR Remote work flexibility
  • Employee Stock Option ProgramAdditional
  • Paid L.U.V and Wellness Days
  • Parental Leave Top Up Program 
  • Learning Credits to put towards your professional development(Virtual)
  • Regular Standups, Demos, and Socials to keep us aligned and connected And so much more!
Uberflip is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work will be. If you're smart and good at what you do, come as you are!

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