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Process Excellence Senior Project Manager

athenahealth

🇺🇸 Remote USA / North Carolina, USA
Posted a day ago

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Process Excellence Senior Project Manager

The Process Excellence team provides project management expertise, process improvements, and change management to the Marketing organization. The Senior Manager plays a pivotal role in driving operational efficiency, quality, and continuous improvement within the organization and is responsible for ensuring the successful delivery of marketing deliverables. The ideal candidate will have a proven track record executing large-scale and complex initiatives with a demonstrated mindset of operational excellence, change management, and a focus on continuous improvement.   

This role will project and program manage process optimization and transformation initiatives, collaborate with cross-functional teams, and champion best practices to enhance overall performance. The individual for this role will need to demonstrate a combination of strategic thinking, leadership, and project management expertise The Senior Project Manager will oversee a wide variety of projects from conceptual design through implementation. This role requires a background in change, project, and program management. The ideal candidate will have a deep understanding and certifications in problem-solving methodologies, change leadership and project management principles.   This role will collaborate with stakeholders to reimagine and solve complex problems, and guide sponsored improvements to strategies, processes, workflow efficiencies, and organizational systems. 

Job Responsibilities

  • Oversee projects from inception to completion. Define project scope, milestones, and deliverables. Monitor progress and adjust strategies as needed.
  • Implements clear project charters and measurable goals for each project, ensuring the project is set up for success
  • Develop and manage detailed project schedules and work plans.
  • Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
  • Utilize industry best practices, techniques, and standards throughout the entire project execution.
  • Monitor project progress and make adjustments as needed.
  • Measure project performance using appropriate systems, tools, and techniques.
  • Conduct impact assessments to identify potential risks and develop mitigation strategies.
  • Collaborate with stakeholders at all levels to gain buy-in and support for change initiatives.
  • Design and deliver training programs and communication plans to support change initiatives.
  • Monitor and evaluate the effectiveness of change initiatives, making adjustments as necessary to achieve desired outcomes.
  • Provide coaching and support to managers and employees to help them navigate through change.
  • Report and escalate issues to management as needed.
  • Develop and deliver communication plans, training programs, and stakeholder engagement strategies to ensure smooth transitions and buy-in from all levels of the organization.
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects.
  • Perform quality control on the project throughout development to maintain the standards expected.
  • Manage relationships with clients and stakeholders.
  • Ensure that all projects are delivered on time, within scope, and within budget.
  • Develop detailed process mapping and value-add analyses
  • Foster a culture of continuous improvement by promoting innovation, collaboration, and knowledge sharing across the organization. Provide guidance and mentorship to the team in the project and change management best practices, tools, and techniques.
  • Build and maintain strong relationships with key stakeholders, including executive leaders, department heads, and process owners, to gain support and alignment for transformation initiatives.
  • Collaborate with the Director to enable the successful adoption of new processes and process improvement methodologies across Marketing. Foster a culture of learning and development within the team.
  • Analyze data, conduct root cause analysis, and use statistical tools to drive process enhancements.
  • Solve complex problems by applying process improvement (Lean Six Sigma) methodologies.

Typical Qualifications

  • Bachelor’s degree in business administration, Marketing, or related field.
  • Certification in change management and process improvement tools and methodologies – Lean/Six Sigma Black Belt preferred. PMP certification preferred.
  • 8+ years of experience leading complex initiatives and project management experience in a fast-paced environment.
  • Strong understanding of project management software tools, methodologies, and best practices.
  • Excellent leadership, communication, and organizational skills.
  • Ability to manage multiple projects simultaneously.
  • Strong problem-solving skills and attention to detail.
  • History of working with business process owners and other stakeholders to determine and influence the best outcome
  • 3-5+ years of experience working to deliver transformational change initiatives and a proven record in implementing solutions for complex business issues, managing and delivering large-scale projects on time and within budget.
  • Experience in completing project deliverables within scope, schedule, cost, and quality constraints.
  • Demonstrated expertise in change management, including stakeholder analysis, communication planning, training, and organizational readiness assessment.
  • Experience developing and maintaining detailed project plans, process mapping, and documentation.
  • Strong facilitation skills
  • Expert in using and implementing project management software to track and maintain projects.
  • Expert in using process mapping software.
  • Experience creating and presenting internal and external status reports and dashboards and risk and issue management.
  • Strategic mindset with the ability to analyze complex business challenges, develop innovative solutions, and drive impactful change.
  • Strong PowerPoint and presentation skills
  • Ability to coordinate multiple project teams and effectively conduct the initiative to meet overall objectives.
  • Strong communication and collaborative skills
  • Exceptional communication, interpersonal, and negotiation skills, with the ability to influence and collaborate effectively at all levels of the organization.
  • Proven ability to successfully operate in a highly matrixed organizational system where partnership and influence are key drivers of success.
  • High tolerance for ambiguity and an ability to work cooperatively and forge relationships across multiple functional organizations.
  • Excellent analytical and critical thinking skills, with the ability to analyze complex business processes, identify improvement opportunities, and develop practical solutions.

About athenahealth

Here’s our vision:To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.  

What’s unique about our locations? 
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together. 

Our company culture might be our best feature. 
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.  

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work. 

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability. 

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.  

What can we do for you? 
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.  

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.  

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. 

athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at [email protected] for assistance.

https://www.athenahealth.com/careers/equal-opportunity