Implementation Specialist


This job listing expired on Aug. 25, 2021, 9:05 p.m.
Location: Toronto, Ontario, Canada
Employment Type: full-time


Hey there! I'm Johnny our Head of People & Operations at Yuhu. We're looking for an Implementation Specialist to come join our growing Services team here at Yuhu. The services team is the first touchpoint for any client who's onboarding onto our platform, and is in charge of ensuring that all the inner workings of a client account are set-up for success for our users. As a Implementation Specialist your responsibility will be to help discover, gather and organize details from our clients plus ensure that our services engineers are tee'd up with the correct items and tasks. You will also be the main client representative during the onboarding and warranty phase of a go-live with a client.


Yuhu is a property technology company headquartered in Toronto, Canada.

Today our product is used to help manage over $30B+ in real estate assets across Canada, the US and the EU. We are in a hyper scaleup phase of our organization, having closed a Seed round of funding earlier this year helping us accelerate our team growth to over 30 Yuhulians globally.

At Yuhu, you have the chance to not only do the best work of your career but work that is putting Canada on the global stage. We know our technology changes lives and we're committed to making an impact. If that's something that speaks to you—you belong here, too.

Don’t sweat it if you don’t have everything listed in the description. If you have some of the main qualities but feel confident it is a position that will make you excited to go into work everyday, then apply! 

We are committed to providing an environment that is inclusive and accessible. Yuhu is an equal opportunity employer and considers all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are addressed. 

Due to COVID-19 guidelines, all interviews will be conducted using Google Meets.

  • Key stakeholder and accountable for client go-lives and onboardings
  • Coordinating all required tasks and items for a success implementation
  • Consolidating all details, packaging up, and providing hand offs to necessary team members at Yuhu
  • Asking critical thinking questions for clients to ensure we set-up our solution for client success
  • Troubleshooting and coordinating platform training to onboarding clients
  • Managing and prioritizing warranty and CS tickets
  • Client rep during onboarding, implementation, and warranty periods
  • communicate timelines, deliverables, risks, delays and impacts to key external stakeholders
  • weekly and monthly checkins with client stakeholders
  • Internal team driver for syncs and checkins

Who are we looking for?
  • Property management experience - understands the industry, language, nuances of business and laws
  • Yardi experience an asset
  • Implementing / using / training teams on technology and processes
  • should be comfortable adopting and using new software, tools, and hardware
  • Should be able to translate customer needs to product needs and find solution for the customer that works within the product
  • communications master, can drive core messaging in a concise, efficient manner
  • Client & customer success / experience (someone who cares about CX, understands what it takes to be client facing)
  • Has excellent written and verbal skills

Why do you want to join Yuhu?
  • Is excited about prop tech and how it impacts the industry
  • Looking for long term growth in an exciting, always changing industry (this isn’t just a quick pit stop)
  • Looking for growth within an org
  • Looking to make an impact on both our product, process, but also the lives of residents and clients
  • Looking for a challenge - is excited that every day is different and super super fast paced
  • Motivated by results (on time go-lives, happy clients, etc)

Who will you be working closely with?
  • Manager - Aleshia ( Implementation Lead)
  • Direct manager, daily syncs, and working closely together on a day to day basis
  • Head of Services - Damon (overseeing the team)
  • High level and oversight of services team as a whole, plus technical expertise
  • Developers (team of implementation engineers)
  • Technical tasks

What does a day look like for this individual?
  • Stand up to align on priorities within the Services team, then a mix of client meetings, internal meetings, project coordination on active onboardings and warranty work, and working closely with the Services, Sales and Product team to ensure completion of active tickets to ensure a successful onboarding for our clients.
  • Responding to client emails, troubleshooting issues, testing and documenting processes

What will you be working on within the first 3-6 months?
  • Small implementations (such as payments onboarding, North44 maintenance and inspections expansion, assisting with coordinating the Shape Onboarding, Strano apps and leasing onboarding / warranty)
  • Expectation to have a strong understanding of the product and process
  • Building relationships with internal team members and clients
  • Assisting with process creation and documentation (as we begin to implement process, having someone to document and provide feedback on)

What is the salary range for this individual?
  • $55,000

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