Development InfoStructure LLC.,(DEVIS) provides exceptional DevSecOps integration in our agile software development and embedded software solutions, combined with comprehensive IT management and consulting services toour federal, state, and local governments. The outcomes of our research and development, products and universe of services will support the international development community, multiple civilian agencies and the nation’s defense and intelligence communities. Our focused research, services and products include complex DevSecOps solutions to support refugee processing across multiple federal agencies, research and development for Signal Intelligence (SIGINT), Command, Control, Communications, Computers and Intelligence (C4I), Data Analytics, and Intelligence, Surveillance and Reconnaissance (ISR) development and sensor capabilities supporting both the aerospace/defense and intelligence communities, as well as complex HHS comprehensive care coding requirements, and integrated management systems for our countries civilian agencies (FAA, FDIC, HOR, etc.).

Our primary mission is to best serve the needs of our clients by solutioning with our stakeholder teams to ensure that the goals and objectives of our customers are proactively solutioned, such that opportunities to invest our time in developing long-term solutions and assets are abundant and move our clients forward efficiently.

At DEVIS, we are enthusiastic about our research, our work and embracing an environment where all are supported in the mission, while maintaining a healthy work-life balance.

Overview

Development InfoStructure (Devis) is seeking an HR Customer Service and Workforce Relations Specialist to support employee relations and provide outstanding HR service delivery. This role emphasizes ensuring a positive workplace environment, addressing employee inquiries, and assisting in the implementation of HR customer service strategies that align with organizational objectives.

Primary Duties

• Act as the first point of contact for HR-related inquiries, providing timely and professional customer service to employees.
• Resolve employee concerns related to workplace policies, procedures, and interpersonal conflicts.
• Support the development and execution of HR strategies that promote employee engagement and satisfaction.
• Gather and analyze workforce feedback to identify areas for improvement in HR service delivery.
• Partner with HR leadership, legal, and compliance teams to address complex employee matters while maintaining confidentiality.
• Deliver training and resources on HR policies, customer service practices, and DEIA initiatives.
• Assist in promoting Diversity, Equity, Inclusion, and Accessibility (DEIA) through proactive workforce initiatives.
• Ensure compliance with employment regulations and organizational policies.
• Contribute to process improvement projects aimed at enhancing HR services and employee experience.

Required Qualifications

• Bachelor's degree in Human Resources, Organizational Development, Business Administration, or a related field.
• 5+ years of experience in human resources, customer Service or workforce relations.
• Strong knowledge of employment laws, and HR best practices.
• Excellent communication, interpersonal and problem solving skills.
• Commitment to promoting DEIA in the workplace.
• Proficiency in HR Systems and Microsoft Office 365.
• Must be able to obtain a public trust or greater.

Desired Qualifications

• HR certifications (SHRM-CP, SPHR).
• Experience in federal government or international development sectors.
• Familiarity with change management and organizational development.
• Proven track record of improving HR service delivery and fostering customer service culture.
• Previously worked as a contractor or direct hire at USAID.
• Experience hiring, managing or working with PSCs

Devis is an AA/EOE/M/F/Disabled/VET Employer committed to providing equal employment opportunity without regard to an individual’s race, color, religion, age, gender, sexual orientation, veteran status, national origin or disability.