Client Support Associate

Kira Systems

This job listing expired on March 22, 2021, 6:11 p.m.
Location: Toronto
Employment Type: Full-time
We’re Kira Systems. We’ve built machine learning software that enlightens the world’s enterprises by enabling them to truly know what’s in their contracts and documents. We’re bold in our decision making, clear on our mission and – most importantly – passionate about pairing the power of human know-how with a powerful product. 

We’ve got an HQ in Toronto, but we’re a global workforce. From building trusted partnerships with our clients to delivering an employee experience that is second to none, our people are at the center of all that we do. 

As a Client Support Associate, you will be helping to ensure that each of our clients receive an outstanding service experience from Kira. You will be troubleshooting and responding to support queries by taking an expert consultative approach to problem-solving by being proficient and comfortable in all the features and functions that Kira offers, teaching clients how to use Kira’s features, and assisting with internal processes. 

You will be working with our Systems, Development, and Sales teams and will need to understand our client goals within the scope of our offerings to ensure we achieve them. You must love working with clients and thrive on seeing them succeed.

As our client base is global, we greatly value flexible working hours, as multiple shifts are available.

What You Will Be Doing

  • Take ownership of client inquiries through responding, troubleshooting, and identifying issue resolutions quickly and independently
  • Participate in front-end QA for each new release
  • Teach new Kira users about our product via online training sessions

What You Bring

  • A university or college degree and/or relevant work experience
  • Strong experience in client service or hospitality
  • Excellent written and verbal communication skills and attention to detail
  • Passionate and comfortable with a variety of technologies and curious to learn more
Meet your hiring team:

Talent Acquisition Specialist:Mirae Lee - Mirae has been in Talent Acquisition at Kira Systems for the past two years. Mirae has supported many departments at Kira Systems including the Development team. 

Hiring Leader:Derek Malyczewskyj  - Derek is a Client Support Manager who has built Kira System’s Support Team from the ground up to the award-winning team that we have today. Since joining Kira in 2017, Derek has grown the Support Team from three associates, including himself, to ten - ensuring our customers all over the world are taken care of 24/7. Derek is highly collaborative and enjoys mentoring.

Values Fit Interviewers:Our values are universal at Kira Systems, so you might meet some people from a completely different part of the company. We do this to give applicants a chance to meet people outside their immediate team, and to give them an opportunity to ask questions to a diverse group of “Kirans.”  

Meet our Founders:During your interview process, you’ll have the opportunity to meet one of our founders. Take a look at their LinkedIn profiles to learn a bit more about Noah and Alex.

Why join Kira Systems? 

Team. Our team is filled with smart, curious, independent, self-motivated people. Together, we make up a culture that values diversity of thought, creative thinking and fun.
Personal Development. We work on challenging problems. It’s hard – in a good way. We also believe in the power of learning. In addition to regular Lunch and Learns and internal learning opportunities, we provide all ‘Kirans’ with an annual learning budget. 
We <3 remote work. We have a number of fully remote team members around the world. Additionally, our Toronto-based Kirans have the flexibility to work from home when needed.
Flexible vacation policy? Check. We know how important it is to take time to recharge. Our flexible vacation policy allows you to take the time you need. 
We are award-winning! We've recently been named Canada's 3rd Best Workplaces for Companies with 100-999 Employees by Great Place to Work Canada and one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital.
Lots of benefits and perks. We’ve got your back. Literally. Got a knot in your back? We have a comprehensive health and benefits plan for you and your family. 

Kira Systems believes that at the foundation of our success are the people who work here. We are an equal opportunity employer and believe our diversity is a driver of success at our company. Any race, religion, colour, national origin, gender, sexual orientation or identity, age, marital status, veteran status, or disability status are welcome here. Accommodations are available on request for all aspects of the selection process.

Please be aware that due to the nature of our business all successful candidates must clear a background check before beginning employment.

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