Client Support Associate

Kira Systems

This job listing expired on Sept. 14, 2021, 7:02 p.m.
Location: Toronto
Employment Type: Full-time
We’re Kira Systems. We’ve built machine learning software that enlightens the world’s enterprises by enabling them to truly know what’s in their contracts and documents. We’re deliberate in our decision making, clear on our mission and – most importantly – passionate about pairing the power of human know-how with a powerful product. 

We’ve got an HQ in Toronto, but we’re a global workforce. From building trusted partnerships with our clients to delivering an employee experience that is second to none, our people are at the center of all that we do. 

As a Client Support Associate, you will be helping to ensure that each of our clients receive an outstanding service experience from Kira. You will be troubleshooting and responding to support queries by taking an expert consultative approach to problem-solving by being proficient and comfortable in all the features and functions that Kira offers, teaching clients how to use Kira’s features, and assisting with internal processes. 

You will be working with our Systems, Development, and Sales teams and will need to understand our client goals within the scope of our offerings to ensure we achieve them. You must love working with clients and thrive on seeing them succeed.

As our client base is global, we greatly value flexible working hours, as multiple shifts are available.

What You Will Be Doing

  • Take ownership of client inquiries through responding, troubleshooting, and identifying issue resolutions quickly and independently
  • Participate in front-end QA for each new release

What You Bring

  • A university or college degree and/or relevant work experience
  • Strong experience in client service or hospitality
  • Excellent written and verbal communication skills and attention to detail
  • Passionate and comfortable with a variety of technologies and curious to learn more
Meet your hiring team:

Senior Talent Acquisition Specialist:Mirae Lee - Mirae has been in Talent Acquisition at Kira Systems for the past two years. Mirae has supported many departments at Kira Systems including the Development team. 

Hiring Leader: Derek Malyczewskyj - Derek is a Client Support Manager who has built Kira System’s Support Team from the ground up to the award-winning team that we have today. Since joining Kira in 2017, Derek has grown the Support Team from three associates, including himself, to ten - ensuring our customers all over the world are taken care of 24/7. Derek is highly collaborative and enjoys mentoring.

Team Fit Interviewer: Balpreet Jassal - Balpreet joined Kira Systems in April 2018 as a Client Support Associate and was promoted to Client Support Lead in February 2021. Prior to Kira, he has been in a number of clients facing and problem-solving roles as an IT recruiter. Recruiting in large, small and mid size firms for a variety of roles and industries.

Values Fit Interviewers: Our values are universal at Kira Systems, so you might meet some people from a completely different part of the company. We do this to give applicants a chance to meet people outside their immediate team, and to give them an opportunity to ask questions to a diverse group of “Kirans.”  

Meet our Founders: During your interview process, you’ll have the opportunity to meet one of our founders. Take a look at their LinkedIn profiles to learn a bit more about Noah and Alex.

Why join Kira Systems? 
We’ve got a dream team. Kira Systems is filled with smart, curious, independent, and self-motivated people. Together, we make up a culture that values diversity of thought, creative thinking and fun.
There is room to grow.We work on challenging problems. It’s hard (in a good way) and it gives ample opportunities for growth. We also believe in the power of learning. We provide an annual learning budget to all Kirans, as well as regular learning sessions hosted by internal and external experts. 
The future is flexible. While we’re all remote right now, we have a number of fully remote team members around the world. Covid-19 has reminded us that our health and well-being come before anything, which means you have flexibility when it comes to designing your work day. It also means that we have a flexible vacation policy that allows you to take time off when you need it. 
We’ve always got your back.Literally. Got a knot in your back? We have a comprehensive health and benefits plan for you and your family, as well as access to Employee Assistance Programs. We’ve also implemented “Kira Days” in the past year, otherwise known as “company shut-down days.” These provide an opportunity for everyone to step back and recharge at the same time. 
We are award-winning! For two years in a row, we’ve been named one of Canada's Top 10 Best Workplaces for Companies with 100-999 Employees by Great Place to Work Canada. We’ve also been named one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital.

Kira Systems believes that at the foundation of our success are the people who work here. We are an equal opportunity employer and believe our diversity is a driver of success at our company. Any race, religion, colour, national origin, gender, sexual orientation or identity, age, marital status, veteran status, or disability status are welcome here. Accommodations are available on request for all aspects of the selection process.

Please be aware that due to the nature of our business all successful candidates must clear a background check before beginning employment.

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